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Should a Boss Apologize?

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  • Richard Martin
  • September 15, 2010
  • 4:28 pm
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Richard Martin

Richard Martin empowers leaders to outmaneuver uncertainty and drive change through strategic insight and transformative thinking.
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Bad behaviour needs to be changed, and apologizing is a good place to start.

If we accept that apologizing is necessary in personal relationships and to uphold basic rules of civility, why wouldn’t we expect it in the workplace, especially from a boss? I commanded units in the Canadian Army as an officer and apologized on occasion for losing my temper or for having exercised poor judgment. We’re not talking every week, but it happened a few times in my 26-year career. I also saw it done by others. It can clear the air and set the conditions for a new start if done properly.

Apologizing may be a good way of communicating awareness of a problem and that one intends to do something about it. I’m not talking about “I’ve been unfaithful and sinned” type of apology in front of everyone. But if someone genuinely realizes the negative consequences of their actions and that they have hurt people, then they should make amends. This could involve taking individuals aside or starting the weekly management team meeting with an acknowledgment of his misbehaviour and his intention to change.

To me, apologizing is the obverse of foregiveness. It isn’t the end point, but I also think that apologizing can allow a clean break with the past. It can also lead to actual remorse, as perpetrators must face the people they’ve abused or hurt. That can contribute to meaningful change.

© 2010 Richard Martin. Reproduction and quotes authorized with proper attribution.


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Richard Martin, President of Alcera Consulting Inc.

Richard Martin

Richard Martin is the President of Alcera Consulting Inc., a strategic advisory firm collaborating with top-level leaders to provide strategic insight, navigate uncertainty, and drive transformative change, ensuring market dominance and excellence in public governance. He is the author of Brilliant Manoeuvres: How to Use Military Wisdom to Win Business Battles and the creator of the blog ExploitingChange.com. Richard is also the developer of Strategic Epistemology, a groundbreaking theory that focuses on winning the battle for minds in a world of conflict by dismantling opposing worldviews and ideologies through strategic narrative and archetypal awareness.

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